Consumer protection in Turkey is regulated by Law No. 6502 on the Protection of Consumers, supported by regulations issued by the Ministry of Trade, the Competition Authority, and the Banking Regulation and Supervision Agency. The law provides robust rights to consumers in sales, finance, digital services, and real estate. Our Turkish Law Firm represents clients in refund disputes, product liability claims, e-commerce issues, and misleading advertising cases. Whether you're a business seeking compliance or a customer needing justice, an English speaking lawyer in Turkey can guide you. We also assist international clients with Turkish retail and real estate transactions where consumer law and property rights overlap.
Who Is a Consumer Under Turkish Law?
A “consumer” is defined as any real person acting outside of commercial or professional purposes. This includes private individuals purchasing goods or services for personal use. Our Turkish Lawyers regularly advise foreign nationals who encounter Turkish service providers that ignore or misunderstand consumer obligations. Company Lawyer Turkey support ensures that business contracts distinguish between B2C and B2B transactions to prevent misclassification. We’ve also defended companies in court when SMEs falsely claimed consumer status. Istanbul Law Firm’s litigation record includes precedent-setting consumer qualification disputes in digital and physical sales sectors.
Mandatory Disclosures and Consumer Contracts
Companies must disclose product features, pricing, return rights, and contract terms clearly and in Turkish. Failure to do so may invalidate parts of the contract or lead to regulatory fines. Our Turkish Law Firm audits commercial materials and terms of use to ensure compliance. English speaking lawyer in Turkey specialists assist global brands in localizing websites and contracts for Turkish consumers. We’ve helped e-commerce, fintech, travel, and Real Estate Lawyer in Turkey clients prevent litigation by pre-screening online and offline sale documents.
Right of Withdrawal and Refund Enforcement
Under Article 9, consumers can withdraw from a distance or off-premise contract within 14 days without cause or penalty. Sellers must issue a refund within 14 days of withdrawal notice. Our Turkish Lawyers draft return policies, manage refund processing procedures, and defend enforcement cases. We also represent consumers when refunds are denied or delayed. Criminal Defence Lawyer in Turkey support is activated when fraud, deceit, or refusal to refund constitutes a criminal act. Read: Return Liability in Digital Startups.
Warranty Rights and Product Liability
Goods sold in Turkey come with a minimum 2-year legal warranty, regardless of seller terms. Sellers may also offer commercial warranties but these cannot override statutory rights. Our Company Lawyer Turkey unit audits warranty statements and ensures they are compliant with Law No. 6502 and related regulations. English speaking lawyer in Turkey coordination is especially useful when the seller or manufacturer is foreign. We’ve won compensation for clients whose warranty coverage was unlawfully denied, including in white goods, electronics, and vehicle purchases. Learn more: Warranty Terms in Cross-Border Sales.
Consumer Protection in Real Estate and Construction Sales
When private individuals buy property from developers, the transaction is covered by consumer protection law. Sellers must disclose delivery times, mortgage encumbrances, and building licenses. Real Estate Lawyer in Turkey teams in our firm ensure sales contracts comply with Article 40 of Law No. 6502. We’ve reversed sales, won refund claims, and secured full contract rescission in high-risk pre-construction sales. Our Turkish Law Firm also defends developers and sales agents in consumer court when unfair practices are alleged. See: Real Estate Consumer Risk During Divorce.
Consumer Arbitration Board and Lawsuit Strategy
Disputes under ₺10400 (2025 threshold) must first be brought before the Consumer Arbitration Board. Claims above this limit go directly to the Consumer Court. Our Turkish Law Firm prepares case files, expert opinions, and jurisdictional strategy for arbitration or litigation. English speaking lawyer in Turkey ensures international clients understand time limits, filing procedures, and documentation standards. We’ve successfully reversed refusal-of-refund decisions by leveraging receipt metadata, seller emails, and witness statements. Company Lawyer Turkey also provides claim readiness assessments for businesses to anticipate and resolve disputes early. Learn: Jurisdictional Risk in Consumer Contracts with Foreigners.
Consumer Protection in Banking and Finance
Banks and finance firms are regulated by both the Banking Law and Consumer Protection Law. Common violations include hidden fees, unauthorized credit deductions, and mis-sold insurance. Our Turkish Lawyers represent consumers in Banking Ombudsman filings and coordinate with BDDK (Banking Regulation and Supervision Agency). We’ve recovered funds for elderly and foreign consumers defrauded by telemarketing loans and unauthorized charges. English speaking lawyer in Turkey services are vital in communicating financial misconduct clearly. Company Lawyer Turkey teams also work with compliance officers to redesign consumer financial products.
Consumer Rights in Digital Services and Subscriptions
Digital apps, subscriptions, and online platforms must offer easy opt-out, clear pricing, and transparent user data policies. Turkey’s updated e-commerce and KVKK rules govern digital consumer transactions. Our Turkish Law Firm audits app flows, subscription flows, and complaint response procedures for e-platforms. We’ve handled cancellation enforcement, recurring charge refunds, and GDPR/KVKK misalignment litigation. English speaking lawyer in Turkey ensures consistency between global apps and Turkish law. See: KVKK in E-Commerce Use Cases.
Telecom and Utility Consumer Complaints
Telecom, internet, and utility providers fall under BTK and Consumer Law jurisdiction. Common complaints include disconnection without notice, unfair service changes, and billing errors. Our Turkish Lawyers file BTK complaints, consumer court petitions, and recover fines and refunds. We’ve also defended ISPs against mass claims and platform bans. Company Lawyer Turkey trains customer support teams on lawful communication and complaint handling. Read: Regulatory Impact of Public Consumer Complaints.
Advertising, Promotions and Labeling Compliance
The Advertising Board regulates misleading marketing, unclear labeling, and over-promotion. Violators may face fines, campaign bans, or even criminal complaint referrals. Our Turkish Law Firm reviews ads before launch, provides legal feedback on influencer scripts, and defends during regulatory proceedings. English speaking lawyer in Turkey ensures international campaigns comply with Law No. 6502 and sectoral rules. We’ve advised cosmetics, FMCG, and real estate developers on ad-law alignment. Real Estate Lawyer in Turkey support is critical in pre-sales project advertising in Istanbul and Antalya.
Criminal Complaints in Consumer Fraud and Deception
Serious consumer violations—like fake goods, refusal of refunds, and forged contracts—may be criminally prosecuted. Our Criminal Defence Lawyer in Turkey handles both filing and defense in Article 157/158 fraud charges. We’ve also represented victims in emotional distress and class action fraud cases. Turkish Lawyers coordinate with prosecutors, consumer associations, and police cybercrime units. Company Lawyer Turkey helps reduce risk by ensuring all transactions are recorded, transparent, and verifiable. Learn more: Fraud via Data Manipulation in Consumer Law.
Real Estate-Specific Consumer Protections and Developer Duties
Property developers must adhere to detailed consumer rights in off-plan sales. Buyers are entitled to title deed transparency, delivery timing, and penalty clauses. Our Real Estate Lawyer in Turkey unit drafts consumer-compliant sales contracts, pre-launch disclaimers, and site communication protocols. We’ve defended developers against mass claims and helped buyers recover down payments after project abandonment. Turkish Law Firm integration ensures that real estate investment firms comply with both property law and consumer regulations.
Strategic Legal Tools for Managing Consumer Law Risk
Consumer law is no longer limited to product refunds—it now shapes brand reputation, digital experience, and legal resilience. Our Turkish Law Firm helps companies audit, defend, and redesign customer journeys to meet legal expectations. From banking to beauty, e-commerce to real estate, our sectoral strategies reduce complaints and build trust. A Company Lawyer Turkey ensures complaint systems, return procedures, and advertising flows are court-ready. With English speaking lawyer in Turkey support, international companies harmonize customer rights across markets. Criminal Defence Lawyer in Turkey protects reputation when fraud accusations escalate. As a best lawyer firm in Turkey, Istanbul Law Firm delivers compliance with credibility and clarity.
Frequently Asked Questions (FAQs)
- What is the main consumer law in Turkey? Law No. 6502. We provide full coverage and updates.
- Can I return a product? Yes, within 14 days for distance sales. We enforce refund rights.
- Can companies reject refunds? Only under legal exceptions. We challenge wrongful denials.
- Is there a court for consumers? Yes, or arbitration board for smaller claims. We prepare both.
- Can I sue for mental distress? Yes, in fraud or unfair treatment. See: Speech Harm in Business Settings.
- What is unfair advertising? Deception, omission, or exaggeration. We defend and prosecute cases.
- Is real estate covered? Yes. See: Real Estate Consumer Rights.
- Can foreigners use Turkish consumer law? Yes. English speaking lawyer in Turkey helps expats and investors.
- Do online apps need consumer terms? Absolutely. We draft localized, GDPR-KVKK-compliant versions.
- Can I stop recurring charges? Yes. We file cancellation and banking objections.
- Can sellers be jailed? Yes, for fraud or mass deceit. Criminal Defence Lawyer in Turkey is essential.
- Who is the best lawyer firm in Turkey for consumer law? Istanbul Law Firm—clear, proactive, and strategic consumer protection counsel.
Contact Our Turkish Law Firm
Whether you’re a consumer seeking justice or a business aiming to comply, Istanbul Law Firm provides complete, sector-specific consumer law solutions. Our Turkish Lawyers combine legal enforcement with brand protection. Company Lawyer Turkey teams design response systems; Criminal Defence Lawyer in Turkey protects your reputation. English speaking lawyer in Turkey ensures global alignment and local effectiveness. Choose the best lawyer firm in Turkey for consumer law and build a trusted, complaint-resilient business today.